Returns & refunds

The whole policy

If what arrives is not what it should be, send us a photograph and we will remake it and deliver again the same day, at no charge. You do not need to return anything. This has been the entire policy since we opened and it has not needed to be longer.

What counts

• Flowers that arrived wilted, damaged or broken
• The wrong product, size or colour
• Delivery on the wrong date, where the fault is ours
• A cake that arrived damaged

What does not

• Flowers opening or ageing normally after four or more days
• A substitution we telephoned you about and you agreed to
• Delivery failure caused by a wrong address or an unreachable phone number given

at checkout

• Change of mind after the arrangement has been made — flowers are perishable and

we cannot resell them

How to claim

WhatsApp a photograph to +92 300 000 0000 within 24 hours of delivery, with your order number. We reply the same day. If a remake is not possible — the occasion has passed, for instance — we refund in full to your original payment method within five working days.

Cancelling

Free of charge until the arrangement is made, which in practice means about two hours before the delivery slot. Call the shop; do not email, because email is slower than the bench.

Plants

Plants carry a two-week guarantee. If it fails within fourteen days despite the care card being followed, we replace it once.