Frequently asked questions

Will the flowers look like the photograph?

The arrangement, wrap and size will match. The exact stems may not, because we buy what is genuinely best at the market that morning. If a substitution changes the look materially we telephone you before dispatching. The Mixed Seasonal Bouquet is explicitly florist's choice — that is the point of it.

How long will they last?

Six to eight days for roses in winter, five to six in summer. Carnations and chrysanthemums manage ten to fourteen. Every order includes a sachet of flower food and a care card. There is a longer guide in our flower care journal.

Can I order for a future date?

Yes. Choose any date up to sixty days ahead at checkout. We recommend this for Valentine's Day and Eid, when the whole market runs short.

Do you deliver on Sundays and public holidays?

Yes, seven days a week including Eid.

Can I send flowers anonymously?

Yes. Leave the sender field blank in the gift message and we will not name you. If the recipient asks the driver, they will not know either.

What payment methods do you take?

Cash on delivery, bank transfer, JazzCash and Easypaisa. Card payment is coming. Cash on delivery is available on orders up to Rs. 15,000.

Can I change or cancel an order?

Yes, free of charge, until the arrangement is made — in practice about two hours before the delivery slot. After that we cannot refund perishable stock, though we will always try to move a delivery date.

What if the flowers arrive damaged?

Send a photograph on WhatsApp to +92 300 000 0000. We remake and redeliver the same day. We do not ask you to return anything.

Do you do weddings?

Yes, with a venue visit first. Book six weeks ahead. See wedding flowers.

Do you take corporate accounts?

Yes. Ten hampers or more are invoiced rather than paid at checkout, with branded ribbon at no charge. Email orders@bouquethouse.pk.